Policies

Refund Policy:
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As all of my items are custom and made-to-order, I cannot refund orders placed except in the case of defect or error (for example, misspelling). Please feel free to contact me at any time to customize your item to your exact liking! Please feel confident in purchasing from MegsBrokenWings, as each piece is made with attention to detail and much care. You are purchasing a work of art, and I will certainly do all I can to accommodate your requests. Insurance for shipping is available upon request, as damage in transit is not considered a defect. Be sure to browse among my thousands of followers on Facebook and Instagram to be rest assured you are transacting with a business with great customer interactions and service. For items returned, buyer is responsible for shipping costs and tracking is advised.
 
Shipping:
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Shipping for personalized and made-to-order items takes approximately 15 business days (up to 3 weeks) from the time your order is placed. As each piece is given individualized attention, please know this time is taken to ensure you receive a piece that can be treasured for years to come. Transit times may vary, however the United States Postal Service quotes 3-5 days for domestic deliveries and 10-21 for international deliveries. Each US shipment will be accompanied by delivery confirmation, and international shipments may also have tracking added to your purchase upon request. Please be aware of the procedures for your foreign customs department, as MegsBrokenWings is not responsible for fees incurred as a result of inspection, tariff or taxes.
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Everbrite Coating:
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All of the products used in my personalized pendants are natural metals - such as brass, nickel silver, copper, bronze and sterling silver.  Unless specifically specified, chains are silver plated brass.  You do have the option to upgrade to sterling silver chains.  With natural metals, they do tarnish at a faster rate depending on handling and the environment.  Care between uses is necessary just as any other jewelry piece.    

Everbrite is a tough, durable clear coating that will seal and protect metals that get a lot of use such as jewelry, and will keep your metal looking freshly polished!  With stacked pendants, mild scratching should still be expected at a slower rate under each disc away from visibility while worn.  This application greatly reduces tarnishing and the need to upkeep your pieces as frequently.  Only soap and water with a soft cloth should be used for cleaning those pieces coated with Everbrite.
 
Everbrite is also used on copper rings to prevent the "green finger" and tarnishing.
 
Care for Personalized and Stacked Pendants:
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Natural metals will tarnish, and care is required for raw pieces.  For pieces coated, chemicals or polish pads will disturb the coating and cause distortion - only a soft cloth for cleaning should be used.  In the event your coating is disturbed, use a cloth with 91% rubbing alcohol in a well ventilated area and firmly rub each piece to remove the coating.  Care between uses will then be required as though the piece had never been coated.  No swimming, bathing, smoking, vigorous activity or sleeping in stacked and/or personalized pendant pieces.  They are day-only pieces and should be stored as a keepsake away from light and air.  Jumprings should be twisted to separate the discs, and not pulled apart as they will weaken or become disfigured.  Because the metals are natural, restoration is always obtainable.  Please contact me at any time for assistance in restoring your piece(s) via email.  

Please note only listings which describe personalization can be personalized.
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***Remember, all things are handmade and slight variations should be expected.  The beauty of handmade is perfectly ~ imperfect!***